Problem Solving Procedure


Should you, as a non-contractual Team Member of Mountain States Health Alliance, feel that you have a concern that you have been unable to resolve in the normal course of discussion with your immediate supervisor, you may do the following:

  • Provide your immediate supervisor or department director with a written statement of your problem or concern within 30 (thirty) days of the incident.
  • Your supervisor or department director will respond within 7 (seven) working days.
  • Within 7 (seven) working days of your receipt of your supervisor's or department director's response, you may, if not satisfied, forward your written statement to the Human Resources office in your facility.
  • The HR manager will give you a response within 7 (seven) working days of receiving your statement.
  • Should that response not be satisfactory in resolving your problem, you may direct a written statement within 7 (seven) working days to your senior administrator. Your senior administrator will make the final decision.
  • The presentation of a Team Member complaint must follow this sequence. No step, or steps, should be bypassed except:
    • If the problem to be discussed personally involves the supervisor with whom you would communicate, you may bypass that individual and proceed to the next person of authority.
    • If the matter is of such a personal or confidential nature that you do not wish to reveal it to line management, you may go directly for advice and counsel to the HR management or retention officer.

* If you are covered under a collective bargaining agreement, you should refer to your agreement for Problem Solving and Grievance Procedures.

If you have questions or concerns about any Team Member relations matter, please feel free to contact HR.